Frequently Asked Questions (FAQs)

Q: Is Twelve Stones Counseling an emergency crisis center?

A: No, we are not an emergency crisis center. Although we respond to your inquiries as quickly as possible, we are not able to respond 24/7 and we are not equipped as an emergency crisis center. If you are experiencing an emergency, you need to call 911 or contact either the Aurora Mental Health Center at (303) 617-2300 or the Mental Health Center of Denver at (844) 493-8255.

Q: How long do sessions last?

A: Typical sessions last for 45 minutes, but you may schedule for more time if you believe you need a longer session or need time to decompress from session before leaving the office.

Q: What is HIPAA compliance? 

A: You will notice on many of our pages we reference HIPAA compliance, which simply means we follow the rules regarding client confidentiality of records and treatment just like a doctor’s office would. This is important, because this means we protect your records and information with the utmost care, so that your information does not become public knowledge or get released to someone who you do not want the information to go to. 

Q: What if I don’t feel like this is helping? 


A: At Twelve Stones Counseling we will always give you information on why we are doing what we are doing and why we think it will help. If it’s not helping, let’s talk about it and look at other options so that we honor your time and get you closer to your goals! We want to fit counseling to you, not make you fit into counseling.

Q: Is there any difference in counseling for a minor? 

A: Yes, there are a few key differences. Please refer to the About Minor Clients page for more detailed information on minor clients.

Q: What’s your cancellation policy?

A: We ask that you cancel your appointment at least 24 hours ahead of time. If you cancel within 24 hours of your appointment, you will be subject to the session fee. If you have had three cancellations within 24 hours of the appointment we will discuss if continuing counseling is appropriate. We do this because it can indicate that counseling is not helpful, that the client does not want counseling, or other concerns.

Q: What is EMDR?

A: EMDR is an evidence-based treatment that is highly effective at dealing with both single-event and complex traumas. Single-event traumas are things that happened once, and complex traumas are either where you experience many single-event traumas or you have a continued pattern of the same trauma over years of exposure. EMDR can help with things that makes you have panic attacks, flashbacks, nightmares, PTSD symptoms, some types of pain, and things your brain keeps making you relive or remember over and over. It has also been shown in some studies to help other issues like depression, anxiety, ADD, ADD with hyperactivity (formerly ADHD), and some other types of disordered behavior, thinking, and emotionality. If you have questions regarding your specific case to see if EMDR could be good for you, please contact us. To learn more about EMDR, check out the about EMDR page, visit this site or ask us and we can explain, clarify, and discuss if EMDR is right for you.

Q: Can you do other therapies besides EMDR?

A: Yes! In fact, the typical therapies we use are not EMDR. The nice thing about paying out of pocket instead of using insurance is that we can use both evidence-based and other therapy models, meaning we can fit counseling to what works best for you. We currently use models like CBT, REBT, Gestalt, Existential, Narrative, and Humanistic intervention techniques, but work with what works best for the client.